The Anvil & Hammer Agency
Graphic DesignOutdoorDigital

EADS Telecom

An introductory campaign that gave an enterprise communications provider a name tag, and made sure the US market read it.

A man in a powder-blue suit and bolo tie, face pixelated, wearing a “Hello, my name is: the future of communications” name tag
EADS Telecom ad “I am the new voice of customer service”: a woman in cat-eye glasses and a chevron top against retro floral wallpaper
Client
EADS Telecom
Industry
Telecommunications
What we forged
Campaign · Print · Out-of-home · Digital & social

Hello, my name is…

EADS Telecom had world-class contact center and enterprise voice technology, but in the US, almost nobody knew its name. So we gave the brand a name tag.

A cast of gloriously retro characters (faces blacked out, scribbled over or pixelated) all wear the same red “Hello, my name is” sticker. The person stays a mystery; the name doesn’t. It ran from trade magazines and trade show elevators to Reuters and Instagram.

The future of communicationsThe answer for call centersThe new voice of customer service
01

In print

Introducing… somebody

Full-page and small-space trade ads, plus a brochure, each lead with a character and a hand-lettered line. The copy does the serious work: no tolerance for downtime, and a phone number to call.

EADS Telecom magazine ad “I am the answer for call centers” with a smiling man, eyes blacked out, wearing an EADS Telecom name tag
EADS Telecom magazine ad “I am the future of communications” with a pixelated man in a blue suit and a Booth 318 call-out
Small-space EADS Telecom magazine ad “I am the new voice of customer service, Booth 318”
Two EADS Telecom brochure spreads with name-tag characters over sweeping red stripes
02

At the show

Come say hello

At IWCE, the characters met attendees in the station, on the elevator doors and on the show floor, all pointing to one place: Booth 318. Peel-off name tag stickers let people take the joke with them.

EADS Telecom IWCE billboard “I am the new voice of customer service, Booth 318” in a transit station
EADS Telecom elevator door wrap “I am the answer for call centers, Booth 318”
A smiling man in a brown suit, eyes blacked out, wearing an EADS Telecom name tag over red streaks
Peeling red name tag sticker reading “Hello, my name is: the future of communications, visit us at booth”
03

Social

How you doin’?

On Instagram and Facebook the characters got chatty: carousels that introduce “the new guy”, a wink and a “How you doin’?”, and a simple question for the server room: “Downtime? What’s downtime?”

EADS Telecom Instagram carousel: “Hey, I’m the new guy”, “I am the future of communications”, the character post and a VoiceCon booth slide
EADS Telecom Instagram post of a man in a blue suit with the handwritten line “How you doin’?”
EADS Telecom Facebook post “Downtime? What’s downtime?” over a red-lit server room
04

Online

Hard to miss on Reuters

Leaderboards, skyscrapers and mobile units placed the campaign beside the telecom headlines its buyers were already reading.

EADS Telecom banner and box ads on the Reuters mobile site
EADS Telecom leaderboard and skyscraper ads on a Reuters article, shown on a laptop

Ready to introduce yourself?

Let’s Talk